Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Portsmouth.
This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process.
This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes.
Responsibilities:
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Meeting and greeting customers in person, by telephone and email.
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Managing service bookings, scheduled servicing, MOT and tachograph appointments.
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Coordinating vehicle breakdowns and keeping customers updated throughout the process.
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Maintaining electronic job cards and workshop management systems.
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Liaising closely with workshop teams to monitor progress and communicate updates.
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Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
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Processing completed jobs and forwarding documentation for payment.
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Receiving and allocating parts and consumables to relevant jobs.
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Monitoring courtesy vehicles and company vehicle usage.
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Providing administrative support to the workshop, service and parts departments.
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Supporting customer retention through excellent service and communication.
Requirements:
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Minimum 2 years' experience within the automotive industry.
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Previous experience within a service, reception or dealership environment.
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Excellent customer service and communication skills.
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Professional and confident telephone manner.
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Good IT skills and ability to learn new systems quickly.
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Strong organisational skills with excellent attention to detail.
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Ability to prioritise workload and remain calm in a busy environment.
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Proactive and positive approach to work.
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A genuine desire to build a long-term career within the automotive sector.
Hours:
Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break)
Every third Saturday, 8:00am - 12:00pm
Flexible start and finish times may be considered.
Salary: £28,000 to £32,000 DOE
Benefits:
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28 days annual leave including bank holidays.
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Enhanced annual leave with length of service.
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NEST Pension Scheme.
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Ongoing training and development opportunities.
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Additional benefits available after 12 months' service, subject to eligibility.
If you're an experienced customer service professional with automotive industry experience and are looking to join a growing business that genuinely values its employees, we'd love to hear from you. Please apply today and the Amour Recruitment team will be in touch.