Amour Recruitment is proud to be working exclusively with this fantastic company based near Southampton who due to expanding business is seeking an experienced Provisioning/Service Desk Coordinator.
You will have a proven track record of working in an IT/Telecoms oriented customer support role and will be responsible for listening and responding to their customers’ needs, ensuring that their problems are resolved as efficiently and quickly as possible.
Duties include:
- Setting up new Company’s on the appropriate portal.
- Provision and set up new telephone numbers.
- Record the mac addresses/serial numbers of any stock taken from the stockroom.
- Populate the portal with users and/or handsets.
- Provision and test handsets.
- Set up call routing for customers (if required)
- Despatch handsets using Parcelforce or any other courier we may use.
- Confirm details with customer and advise when process is complete.
- Add details to Sales order forms on Gateway and invoice when despatched.
- Act as a first point of contact for customers and partners that wish to raise queries or provisioning requests
- Support the service desk with any overflow calls
To be successful in this role you must have a sound understanding of telephony, have significant Help Desk, Customer Care or IT Service Desk experience, comfortable in using desktop technology, and have strong skills in using Microsoft Email, Calendaring, and Productivity Tools (Excel, Word, PowerPoint, Teams). Apple Mac experience is also a must.
Hours 8am-6pm, Monday to Friday, salary £25,000.
For more information contact the team at Amour Recruitment on 02392 387925 or apply now!!