Amour Recruitment is pleased to be recruiting for a Contact Centre Supervisor, on behalf of our client based in Hedge-End, Southampton.
In this exciting role, you'll support a small team of Service Advisors, managing their workload, performance and development.
This is a great opportunity for any Service Advisor looking to make the next step in their career, or any experienced Manager/Supervisor to join a friendly, support and family-run team.
Responsibilities:
- Oversee a small team of service advisors, providing ongoing support and leadership for daily activity.
- Oversee the deliver of KPI and sales targets.
- Provide training support for staff, ensuring the completion of regulatory training.
- Work proactively, supporting the team with activities, where necessary.
Requirements:
- Previous experience in a contact centre environment is ideal.
- A can-do, and outgoing nature is vital for this position.
- Previous experience working to KPIs, and reporting is ideal.
- Knowledge of the automotive sector, is ideal, though not essential.
Hours: 8:00-17:00 Monday to Friday
Salary: up £34,000 (Basic), up to £40,000 (OTE)
If you're an experience leader, or a senior service advisor looking to take the next step in their career, we'd love to hear from you! Please click to apply or reach out to the Amour Recruitment Team on 02392 387925 for further detail.