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Document Administrator - Trefforest

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Join our client as a Documentation Specialist

Are you a detail-oriented individual with a knack for providing top-notch customer service?

Do you thrive in a fast-paced environment where your multitasking abilities are put to the test?

If so, we have the perfect opportunity for you! Our client in Nantgarw is seeking a Documentation Specialist to play a pivotal role in their dynamic team.

Position: Documentation Specialist

Salary: £11.53 per hour

Contract: Minimum 6 weeks

Shifts: Rotating shifts between 8:30 AM and 6:00 PM

Location: Nantgarw

Role Deliverables:

  • Ensure accurate processing of new business documentation following company procedures and service standards.
  • Analyze underwriting requirements to ensure correct funding aligning with acceptance terms.
  • Collaborate with various teams, including retailer networks, underwriters, and sales, to promptly and professionally address documents and queries.
  • Effectively handle incoming calls while maintaining high customer service standards.
  • Assist in preparing departmental reports and maintain product and policy knowledge.
  • Participate in process improvement initiatives and work as a proactive team player.
  • Engage with dealers, manufacturers, and internal departments to resolve issues via phone and written communication.

Candidate Profile:

  • Experience: Previous experience in a Dealer Services or Customer Services environment is desirable but not essential
  • Skills: Effective time management, decision-making, basic Microsoft Office proficiency (Excel, Word, PowerPoint), attention to detail, strong verbal and written communication skills.
  • Attitude: A team player with the ability to work independently and deliver exceptional customer service.

Apply for immediate consideration.

Amour Recruitment are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Amour Recruitment have three dedicated divisions, to include Office & Professional, Technical & Engineering and Industrial & Driving.

If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this role or any of our other vacancies.


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