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Customer Service Agent - Cardiff Bay

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Job description

Main Responsibilities:

Fancy working for one of the Sunday Times Best Small Companies to Work For in 2020? Do you have at least 1 years’ experience in a high-volume contact centre environment?

Amour Recruitment are delighted to be continuing our long-term relationship with a growing client in the insurance industry. We have an opportunity for a Customer Service Agent to join their existing Customer Service team on an initial 12-month FTC, with a permanent opportunity a realistic prospect for the right candidate. You will take inbound calls from customers, while also dealing with inbound online messages from brokers and policy holders.

This company offers a fantastic, people-first work-environment where people tend to stay long term and develop.

This role is currently offered on a Hybrid basis with a blended office/home working model the likely long-term approach.

The Role

The successful candidate will receive excellent training & ongoing support, allowing you to become an expert in, and deal with, all administrative queries from across their product suite including household policies, let property policies and lifestyle policies. You will also become an expert in our clients in-house direct debit management process and administer and resolve any Finance queries.

The role will also include processing of administration work in line with their internal processes and procedures, ensuring that everything is accurate and compliant. They will ensure that regulatory requirements of the FCA and other governing bodies are adhered too.

You will engage positively with the CS management team through the monthly quality monitoring and coaching process. You must be open to receiving feedback and working on any development areas you may have.

Work within their company values and demonstrate this by living these values with professional and positive behaviours at all times.

Ideal Candidate:

The ideal candidate will have the below skills and experience:

At least 1 years’ experience in a busy contact centre environment

Excellent rapport building and communication skills

An enthusiastic ‘can do’ attitude, with a real passion for delivering outstanding customer service

Strong grammatical skills

Have Demonstrable experience within General Insurance (GI ) and Call Centre environments.

Don't worry if you don't tick all the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients!


25 days holiday plus BH and your birthday off

Pension Scheme

Blended work from home/office approach

Contract length:12 Month

Job Types: Full-time, Contract

Salary: From £22,500 per year


Job Types: Full-time, Fixed term contract

Salary: From £22,500.00 per year


  • Free parking
  • On-site parking
  • Work from home


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