Complaints Executive

Customer Service Advisor

Ref: 138Wednesday 24 April 2019

£18K basic £21K after probation

This vacancy is now closed

Amour Recruitment are recruiting for a number of individuals who enjoy investigations, call handling, writing correspondence and coming up with solutions!

Our client are a global business based on the outskirts of Newport, and have opportunities for Complaint Executives.

Starting salary of £18,000 with an increase to £21,000 after probation!

We are looking for individuals with great writing skills, great telephone manner and an overall great attitude.

The role is to administer the company's customer complaints process in line with the FCA regulations.  You will communicate with customers who have expressed dissatisfaction and require assistance and answers, so your role will be keeping them up to date and informing then as to the progress to their case.

Key Accountabilities:-

  • Keep abreast of all FCA guidelines and ensure that the principles of TCF are adhered to
  • Process all customer complaints in line with the departmental targets and regulatory guidelines
  • Liaise with the Manager and other relevant colleagues as and when relevant
  • Contact customers to address their issues or gather information to assist in the complaint handling
  • Maintain and update the Complaints System to ensure accurate recording of complaint details at all times and achieving 100% accuracy on all outbound letters
  • Ensure a high level of customer service to all customers, both internal and external in line with legal/statutory requirements
  • Undertake control activities to ensure customer requests are processed accurately within agreed SLA's.
  • Manage caseload and prioritise to meet customer needs, business obligations and regulatory requirements.

Ideal candidate:-

  • Well developed written and verbal communication skills
  • Advanced Letter Writing skills
  • Time Management
  • Planning and organisation
  • Problem solving
  • Valuing and supporting others
  • Displays energy, enthusiasm and enjoyment in carrying out duties.

These roles are available immediately to start, therefore apply today for consideration.