Are you great with people?
Great at leading a team of Digital Learning Coaches?
Full Time – up to £30K DOE
Amour recruitment are pleased to be partnered with a great foundation! They are seeking a Team Leader to Lead and Manage a Digital and Learning Centre. Motivating and inspiring fellow coaches.
Key Objectives and Accountability:
- Opening and closing the store; running effective team ‘huddle’ sessions that motivate coaches and set the tone for the day.
- Ensuring that scheduled 121 and team training sessions are delivered in line with the schedule and quality control thresholds are met
- Act as key point of contact in liaising with partners, managing events, hosting out global technology partner visiting the Digital Learning Centre
- Help coaches manage challenging customer behavior e.g. late arrivals to sessions; managing disruptive customers. Working with security and Good Things Foundation on any escalations
- Consistently provide key data reporting to the Service Delivery Manager on agreed cadence
- Empowered to make day-to-day decisions in store to increase productivity and efficiency e.g. local outreach on quieter days, hosting local events
- Proactively seek out ways to increase community engagement with Digital Learning Centre activities, e.g. building relationships with local community groups/organisations
People Management
- Direct reports: Meeting with direct reports on a regular 121 basis to provide feedback, manage performance, agree/support development needs and address any concerns.
- Performance management: Where appropriate, manage minor performance management issues locally e.g. lateness, uniforms.