Team Leader

Training

Ref: 249Monday 24 June 2019

£20K - £30K

This vacancy is now closed

Are you great with people?

Great at leading a team of Digital Learning Coaches?

Full Time – up to £30K DOE

Amour recruitment are pleased to be partnered with a great foundation! They are seeking a Team Leader to Lead and Manage a Digital and Learning Centre. Motivating and inspiring fellow coaches.

Key Objectives and Accountability:

  • Opening and closing the store; running effective team ‘huddle’ sessions that motivate coaches and set the tone for the day.
  • Ensuring that scheduled 121 and team training sessions are delivered in line with the schedule and quality control thresholds are met
  • Act as key point of contact in liaising with partners, managing events, hosting out global technology partner visiting the Digital Learning Centre
  • Help coaches manage challenging customer behavior e.g. late arrivals to sessions; managing disruptive customers. Working with security and Good Things Foundation on any escalations
  • Consistently provide key data reporting to the Service Delivery Manager on agreed cadence
  • Empowered to make day-to-day decisions in store to increase productivity and efficiency e.g. local outreach on quieter days, hosting local events
  • Proactively seek out ways to increase community engagement with Digital Learning Centre activities, e.g. building relationships with local community groups/organisations

People Management

  • Direct reports: Meeting with direct reports on a regular 121 basis to provide feedback, manage performance, agree/support development needs and address any concerns.
  • Performance management: Where appropriate, manage minor performance management issues locally e.g. lateness, uniforms.