Swedish Speaking Customer Service Representative

Swedish Speaking

Ref: 1327Friday 29 July 2022

£20,787

Are you a native Swedish Speaker? Do you have Customer Service experience? Would you like to work for one of the world's leading technology manufacturers? If so, then we have the perfect opportunity for you!

Amour Recruitment are delighted to be working with a globally known electronics manufacturer based in the Cardiff area, who have a vacancy for a Swedish Speaking Customer Service Advisor to join their multinational Customer Service team. This team provide exceptional support to B2B customers across Europe, with a strong emphasis on collaboration and teamwork throughout in order to continue to delight their customers.

This role will support service enquiries/requests as well as the repairs service, so you will need to be able to build & maintain sustainable working relationships with customers to encourage repeat business and as the first point of contact your communication and customer service skills will need to be top notch.
 
Responsibilities:
  • Responsible for inbound service queries for Nordic region.
  • Work with in-country marketing and sales teams to ensure accurate information is captured
  • Deal with all queries in an effective and professional manner
  • Proactively act on information received to enhance the customer experience
  • Work as a valuable member of the team to achieve KPIs and optimise resource through continuous improvement initiatives
  • Support the complete range of B2B products
 
You will need to be:
  • You are fluent in English language, with excellent written and verbal skills
  • Swedish written and verbal skills would be advantageous
  • Experience in customer service would be advantageous
  • You are proficient in IT and are used to working with Microsoft Office and Google
  • Having prior knowledge of CRM tools, particularly Salesforce, would be advantageous
  • You are a good listener
  • You are passionate about your job, result oriented and proactive
  • You are structured and have a motivated/motivational work ethic
  • Flexible approach and a positive and enthusiastic team player
 
Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever growing list of clients!
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