Services Delivery Manager

Customer Service Manager

Ref: 254Monday 1 July 2019


This vacancy is now closed

Amour Recruitment are proud to be working for this dynamic charity who is seeking a Service Delivery manager. This is a pivotal role on a ground-breaking project that aims to inspire, engage and transform the digital skills of individuals across the UK.

As the Service Delivery Manager, you will lead ‘on the ground’ delivery in dedicated spaces around the country and co-ordinate the staffing and project delivery, whilst managing key relationships with stakeholders.

Your key objectives will be:

  • Leading the operational management of a high-street learning space in which a new learning offer will be deployed across the UK, ensuring key deliverables and milestones are met on time, to a high standard
  • Building and managing relationships with key stakeholders ranging from large corporate and public services to community organisations and contracted suppliers
  • Leading the planning and deployment of activities within the learning space
  • Ensuring a person-centred approach is adopted by all individuals who deliver the learning space by inspiring, supporting and leading the multi-agency team

You will have experience of:

  • Operational management, ideally in the third or commercial sector
  • Working in customer/people facing roles leading high standards of customer service
  • Managing staff

With the following education, knowledge and skills:

  • A confident communicator with excellent people/interpersonal skills
  • Excellent relationship building skills and the ability to work collaboratively both internally and externally, with people at all levels
  • Excellent problem-solving skills with a solution focused approach
  • The ability to balance strategic thinking with a practical approach to day-to-day operational delivery
  • A minimum of five GCSEs A* - C or equivalent, including Maths & English.

12-month fixed term contract, great benefits offered.

This role will suit someone happy to travel and work flexibly within the South East including travelling to the main office in the North.

For more information please call the team at Amour Recruitment on 02392 387925 or apply now!!