Service Manager

Automotive

Ref: 762Wednesday 7 April 2021

Amour Recruitment is seeking a Service Manager to work for our client based in Portsmouth.

Duties include:

  • Manage all Service Department procedures with the aid of Workshop Controller
  • Fully support the Workshop Controller in their daily routine and take control of any ongoing issues
  • Be available to give the Workshop Controller advice and assistance on technical matters and to include holiday cover for the position.
  • Ensure all clock cards are reconciled each day for the Administration Department
  • Ensure Service Reception and Workshop Control manage MOT bookings, T card rack has live data and is accurate, to include twice daily run downs, incorporating the shift foreman.  Further to ensure scheduled bookings show up to 2 weeks in advance and confirmed two days in advance
  • Ensure the night board is completed and booking confirmed on day of booking, all parts for repairs and servicing are on the shelf and marked with the job number.  Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller
  • Manage and oversee the daily operation of the Service Department, to include daily checks that the Service Reception have obtain start up numbers for all work, including further updates for all additional work.  Job sets are opened accurately to include all driver defects, instruction on collection times.  Taking special note of all cash sale customers.
  • Ensure all Warranty job cards are stamped
  • Check all FM/Warranty paperwork is complete before sending for costing
  • Ensure all Warranty 3c’s sheets are accurate and fully compliant
  • Monitor Warranty parts log, retention and storage in conjunction with the Workshop Controller and Stores Manager
  • Monitor in conjunction with the Workshop Controller that all job cards and paperwork are completed correctly with the required information.  Rec sheets are completed with clear accurate defect repair information and split times on repairs carried out, parts listed and sheets signed off
  • Dealing with customer queries and or complaints in a timely manner
  • Ensure at the end of your shift each day the Depot Manager is given a full hand over from you directly of any ongoing issues he needs to be made aware of

Hours - Monday to Friday 8am until 6.00pm with ½ hour for lunch, every third/fourth Saturday morning from 8am to 12noon. 

Salary from £35,000 upwards (depending on experience)  Nest pension scheme.  Six month performance review.- KPI based bonus scheme duties at management discretion

For more information contact Amour Recruitment on 02392 387925 or apply now!!