Service Desk Operations Analyst

1st line technical support

Ref: 546Thursday 9 July 2020

£21,500 (£23,650 with shift allowance)

Amour Recruitment are proud to be working with this well-established, fast growing business who due to business demands is seeking a Service Desk Operations Analyst based in Portsmouth.

Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for their diverse range of customers along with their internal staff.

Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate.

 Candidate Attributes

  • Demonstrable experience of delivering exceptional Customer Service.
  • Positive and enthusiastic team player.
  • Accurate and logical approach to problem solving.
  • Ability to understand and follow documented incident processes.
  • Ability to work under pressure to agreed targets in a fast-paced environment.
  • Knowledge of Service Desk operations and processes.

 Shift Pattern

You will work on a pattern of 4 days Work followed by 4 days Rest. Each Work period is comprised 12 hour shifts covering either Day or Night. The assignment of shift type will rotate to ensure an equal distribution across the year.

Salary £21500 plus 10% shift allowance.(£23,650)

For more information contact the team at Amour Recruitment on 02392 387925 or apply now!!!