Service Desk Analyst

1st line technical support

Ref: 1105Monday 6 December 2021

£21,500-£25,000 basic plus 10% bonus on top for shift work.

Amour Recruitment is proud to be working with this well-established company based in Portsmouth who is seeking a Service Desk Analyst.

Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for their diverse range of customers along with our internal staff.

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate.

HOURS - You will work on a pattern of 4days Work followed by 4days Rest (7am - 7pm Days, 7pm - 7am Nights).

Salary is £21,500-£25,000 basic plus 10% bonus on top for shift work.

For more information contact Liam at Amour Recruitment on 02392 387925 or apply now!!