Service Control Assistant

Customer Service Administrator

Ref: 1772Thursday 10 November 2022

Sorry, this advert is now closed. Click here to view our live vacancies.

Amour Recruitment are thrilled to be working with the largest independent print supplier in Wales and supporting them in their search for a Service Control Assistant, to be based at their Bedwas office. 

This is an exciting opportunity for a motivated individual to work in a fast paced environment where no 2 days are the same! You will work alongside a friendly, close-knit team who all have the same goal - to make sure the customer gets the very best level of service at all times!


Responsibilities & Duties

  • Taking incoming telephone calls, logging service calls and toner requests
  • Raising toner requests and service calls using print monitoring software
  • Collecting photocopier readings via various means including print monitoring software, email alerts and contacting customers directly
  • Updating systems and raising invoices based on information collected
  • Dispatching service technicians to customers to carry out repairs and maintenance
  • Ordering spare parts as & when required
  • Assisting with basic warehouse duties from time to time


Candidate Spec

  • A high standard of spoken and written English.
  • IT literate with accurate keyboard skills.
  • An excellent eye for detail, with good written communication skills, spelling, grammar & punctuation.
  • Great listening skills.
  • Positive and helpful attitude.
  • Enthusiastic & positive team members
  • Desire to succeed and progress within our organisation.
  • Experience in a customer service & admin environment is desirable for this role


The successful candidate will be office based and will work Monday-Friday 0830-1700, with the salary starting at £19,500 but with some flexibility for candidates with experience.

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients


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