Sales & Customer Service Executive

Sales Support Administrator

Ref: 1536Monday 18 July 2022

Competitive salary plus bonus scheme

Amour Recruitment are delighted to be once again supporting a leading European-based workplace equipment supplier, this time with their search for a Sales & Customer Service Executive. This client have many years experience as a customer-focused specialist in their field and offer an impressive, wide-ranging product selection to their client base.

In this role, you will be the first point of contact for customers, either via email or telephone, and provide a consistently exceptional level of service at all times resulting in increased customer acquisition, retention and revenue. The position is based at the Blackwood site (Pen Y Fan industrial Estate) so candidates will need to have access to their own transport in order to get there.

Candidates will work Mon-Fri, 8am-4pm.

 

Responsibilities Include:

  • Handle incoming interaction with customers using phone, email, and live chat
  • Recommend potential products or services to customers, actively promoting sales opportunities, creating quotes and proformas and scheduling a follow schedule designed to maximise sales
  • Open and maintain customer files by recording account information accurately in a timely manner on ERP system
  • Resolve product or service problems by clarifying the customer's complaint
  • Contribute to team effort by accomplishing related results as needed
  • Build sustainable relationships of trust through open and interactive communication, both internally and externally
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Follow communication procedures, guidelines, and policies
  • Take payment promptly in line with legal guidelines
  • Handle changes in policies or renewals
  • Interface between different departments
  • Support of the team and sales management

 

Our Ideal Candidate:

  • Organizational talent and commitment
  • Ability to work in a team, friendliness and loyalty
  • Good command of written and spoken English
  • Confident handling the common MS-Office applications
  • Conscientious, independent and structured way of working
  • High degree of willingness to learn / openness for new and unconventional work in a motivated team
  • Sense for customer needs and very good communication skills

 

Our cient are offering a very competitive salary and bonus package, with scope for progression and career development for the right candidates along with the opportunity to visit continental departments.

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients!

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