Platform Operations Administrator

Technical Support

Ref: 1756Monday 21 November 2022

£23,000 - £27,000 dependent upon experience

Are you an experienced Pensions & Investments professional? Do you have a technical mind and the ability to quickly understand new systems and guide others on how they work? Then we may have just the opportunity for you!

Amour Recruitment is delighted to be working with a leading Wealth Management company based in Central Bristol, who are in the process of building a brand new Digital Support Team. The role of Platform Operations Administrator is vital to the success of this team, providing triage support and initial training & guidance for internal stakeholders across the business.

 

The Role:

  • Impact assessing new platform functionality, understanding where it fits with the business needs (or not), overseeing UAT / QA, communicating the change to the business (including updates to processes) and ensuring the functionality is fully utilised
  • Support with the resolution of platform issues and complete root cause analysis
  • Provide technical / system training on the SS&C Platform and maintain training resources. This will include focused training.
  • Produce and manage any reports which cannot be automatically distributed or picked up when needed by the Hubs
  • To support the day to day running of the platform by; managing the queries that come from the platform provider for exception cases
  • Responsible for maintaining the process and control documentation for relevant procedures

 

Our Ideal Candidate:

  • Customer outcome and service focused with Relationship management experience: supporting users with getting the most out of a technical solution and solving their problems proactively
  • Good industry knowledge of platform, customer service and financial planning best practice.
  • UAT and Release / Change Management experience.
  • Technical mind with a strong ability to quickly understand and communicate how systems work.
  • Technical training experience would be a plus
  • Strong product knowledge for investments and pensions with a good understanding of the administration process for these products.
  • Experience of enhancing existing processes for operational efficiency

 

This role is office based initially with the potential for hybrid working post-probation, pays up to £27,000 per annum with 25 days holiday, plus 8 bank holidays. Hours of work will be 0900-1730 Monday-Friday.

Benefits include discretionary annual bonus, private medical insurance several excellent voluntary benefits.

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients!

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