Are you looking for an exciting role in a busy, energetic environment? Do you have a passion for giving excellent customer service?
We are currently seeking a number of Part Time Customer Service Executives, working hours can be fit around school pick ups 10am to 3pm.
The Role...
You’ll be key to making sure that the service that our client give to their customers..
This is an inbound role, meaning you will take incoming calls from customers. These calls can be vast and varied, keeping it interesting.
We don’t ask for you to have prior Call Centre experience… we do ask for a passion for great customer service. If you want a job where you can learn a lot and develop your career in a company that’s growing then come and work with our client.
Please note, salary is FTE and will be pro-rata'd to meet the working hours.
Requirements
We’re looking for the following from our applicants:
Empathy – To help achieve the vision of being market leaders we want people to work for them who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to the customer how important they are to them.
Reliability – It’s a simple one, but it’s important to them that we can depend on you to do your best in your role. They'll support you with a great learning journey and support from your Team Leader, they expect you to use that to deliver to a high standard.
Initiative – If you see something that needs fixing, raise it, be part of implementing the fix. They are constantly looking at ways to make things better.
Enthusiasm – Working in a contact centre isn’t always the easiest place to work, they’re fast paced and ever changing. It’ll be important that you’re happy to embrace these changes and stay resilient.
Benefits
There is a range of benefits including:
- Competitive Salary
- Training & Development, regular coaching from your Manager
- Pension Contribution (plus salary sacrifice option)
- Private Medical Insurance
- Discretionary bonus scheme
- Generous holiday entitlement plus buy more through FlexBenefits
- Life Assurance
- A flexible benefits scheme (eg childcare vouchers, Dental cover)
- Performance Reviews and support with development needs
- A modern office and supportive culture
- A fun Sports and Social program (free membership)
- An active Charity and CSR program
Benefits:
- Private medical/dental insurance
- Wellness programmes
- Life insurance
- Company events & social hours
Job Types: Part-time, Permanent
Salary: £17,500.00 /year