Lead Worker


Ref: 1212Wednesday 12 January 2022

£18,000 - £23,000

Amour Recruitment is working with one of Wales's largest and top-performing training providers. We now have an opportunity for a Lead Worker to join their traineeship section working with vulnerable learners. The geographical patch area will be surrounding Blaenau Gwent and Abergavenny.

Salary £18,000 - £23,000 plus great benefits, with hours of work 0900-1630 Mon-Fri.

Responsibilities Include:

  • Responsible for the pastoral care and wellbeing support of all learners.
  • Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager
  • Responsible for the identification of learner personal support needs
  • Responsible for being point of contact for all safeguarding issues
  • Develop appropriate links and maintain good working relationships with external support organisations where appropriate and required.
  • Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.
  • Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.
  • Work with learners and other colleagues to develop an effective personalised programme of interventions for individuals who require additional support.
  • Responsible for delivery of employability support, including job search guidance, soft skills development, motivational discussions and other appropriate support based on learners needs.
  • Liaise with the employer engagement team / Jobs Growth Wales teams to source sustainable employment and placement opportunities for learners and supporting a seamless transition to placement or direct to sustained employment.
  • Support learners to gain a full understanding when job or placement opportunities are available, including understanding the job description, interview criteria, location of interview and interview preparation, hints and tips . Responsible for getting the learner interview or placement ready. .
  • Coordinating with the Employability Officer to collect the job start evidence requirements and updating the required systems ensuring contractual compliance.
  • Achieve contractual and KPI targets including learner attendance and sustained job outcomes
  • Responsible for learners who fail to attend, following the processes for re-engagement techniques and working with the Tutor to make contact and re-engage learners.
  • Responsible for the centres exited learners following the exit process checklist, evidencing and updating the required paperwork, for positive and negative exits, in line with contractual requirements and compliance.
  • Maintain knowledge and adherence to Work Based Learning Professional Standards, Education Workforce Code of Practice and company’s Code of Conduct

To be considered for this position, you will have:

  • Experience of working with vulnerable learners
  • Experience of working with unemployed young people
  • Learning Coach L4 Qualification or willing to working towards
  • Safeguarding and Prevent experience


  • Contributory Pension Scheme – 4% employer / 5% employee contribution
  • Annual Leave 25– 28 days Plus Bank Holidays (inclusive of Christmas Shut Down)
  • Training and Continual Professional Development Opportunities
  • Travel expenses and business mileage
  • Cycle to Work Scheme
  • Eyesight Scheme
  • Gym Membership
  • Life Insurance
  • NUS discount card

Don't worry if you don't tick all the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients!