Junior Client Operations Associate

Customer Service Advisor

Ref: 1136Tuesday 23 November 2021

£20000-22000 dependent upon experience

Amour Recruitment has an opportunity for a Junior Client Operations Associate to join a very exciting start-up Fintech business.


The role:

  • Responding to and assisting any existing and new customers - providing them with a stellar experience at every stage for all of the products.
  • Dealing with incoming queries via email, phone, and LiveChat - ensuring accuracy, personality and exceptional customer service shine through each time
  • Explaining to customers how the platform works and the benefits of it – however, they do not provide financial advice so also ensuring you always inform not advise to help the customer make their own informed decisions.
  • Investigating any customer queries or issues promptly and diligently, showing great empathy for any problems that may arise. Adhering to our compliance procedures and conducting all tasks involved in the onboarding process for new customers.

Previous experience working in a customer services environment preferably within Financial Services or Technology


What else we're looking for:

  • A team player-friendly, personable, diligent, empathetic, well organised
  • Confident with multi-tasking and working both from an operational and support perspective
  • A good level of Microsoft Office knowledge and an ability to learn new systems quickly
  • Hard-working and can 'get on with it'- a natural passion to want to work hard and be proud of your work quality and ethic
  • Strong organisational skills - multi-tasking and prioritisng workload are paramount


What you'll get from them:

  • £20,000 - £22,000 dependant on skills and experience
  • Working hours 37.5 hours a week between 9am - 5:30pm Monday to Friday.
  • They are currently working from home, and all interviews will be carried out remotely.