IT Support Analyst

2nd line technical support

Ref: 1132Friday 19 November 2021

£25,000 - £30,000

Amour Recruitment is seeking an experience IT Support Analyst to work for a technology service provider based in Portsmouth, supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey.


  • Responsible for escalation from Service Desk
  • Identify specific nature of user difficulties and provide specific and effective response to solutions
  • Work with internal and external resources to resolve issues quickly
  • Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
  • Develop and document procedures/technical resolution as part of building a training library
  • Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Experience with the following is desirable:

  • Proficient with operating systems, including but not limited to:
  • Windows 7 – 10, Windows Server 2008 – 2016
  • Exchange Server
  • Basic working knowledge of server infrastructure and networking
  • Technical troubleshooting in diverse environments
  • Experience working with ticketing systems
  • Supporting Office from 2010 and up.
  • Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
  • Working with on prem and 365 exchange servers
  • SharePoint – most/all aspects
  • Active Directory
  • Mobile phones (iOS, Microsoft and Android)
  • Video Conferencing
  • Intune knowledge
  • Ability to handle day-to-day technical issues, including but not limited to: Printer

Clean driver’s license and access to vehicle is a must. Salary offered up to £30,000 with great staff benefits.

For more information contact Liam at Amour Recruitment on 02392 387925 or apply now!!