IT Operations Support Analyst

Technical Support

Ref: 1185Monday 10 January 2022

£34,500 - £38,500

Amour Recruitment is seeking an IT Operations Support Analyst who will support our client in the delivery of their services to their customer.

You will be responsible for providing a Smart Hands and Eyes Support Service to support, maintain and manage the customers datacentres’ ICT infrastructure.

The role is based on site at the customers premises during regular core working hours, with out-of-hours on-call support being provided by a team of 4 on a rotational shift basis.

Responsibilities include:

  • Proactive and reactive IT support.
  • Facilitate and control physical access to the customers datacentre.
  • Liaise with the customers facilities management supplier ensuring physical hosting facilities remain within tolerance for power and colling provision.
  • Provide asset management information in accordance with the customers IT Hardware Asset Management Policy.
  • Schedule mechanical and electrical maintenance activities.
  • Support the provision of enterprise storage and services in the customers datacentres and infrastructure rooms.
  • Support the company in keeping components of the customers storage design within manufacturer support.
  • Virtualisation Platforms
  • Support the company in maintaining all virtualisation platforms within manufacture support.
  • Managing all customer data in accordance with customer specified retention policies.
  • Restoring customer business applications.
  • Executing backup, recovery and failover tasks.
  • Building physical servers and virtual machines.
  • Managing all patching and software updates to avoid downtime during core service hours.


To be successful you will ideally have the appropriate IT background and experience as follows:

  • Carrying out storage (storage arrays / SAN / NAS), back-up and recovery activities - ESSENTIAL
  • Supporting business continuity planning and testing
  • Device driver and firmware management
  • Device patching
  • Management of tape drives – ESSENTIAL (LTO6 and LTO8 would be advantageous)
  • Appropriate customer facing/user support experience – Level 1 and 2
  • Demonstrable experience in supporting Windows Server technologies OR Unix / Linux - ESSENTIAL
  • Infrastructure hardware support – ESSENTIAL

For more information, contact Liam at Amour Recruitment on 02392 387925 or apply now!