Amour Recruitment are working with a Financial Services business based in Cardiff.
We have a number of Inbound Customer Service Representatives required to assist on a temporary basis.
- You must have a minimum 12 months financial services background.
- No CCJ's or Criminal Convictions
- Hours are 37.5 per week, and you must be flexible between 8am and 8pm Monday to Sunday.
- The role is contact centre based, and you will assisting customers with loan enquiries, credit card payments, taking payments, setting up direct debits and assisting with payment plans.
- £12.30 per hour
What you’ll do:
• Deliver a high level of customer service and represent the brand whilst actively engaging with customers.
• Provide accurate information on products and services to ensure consistency across the organization, whilst ensuring that you deliver a reliable, trustworthy, compliant customer service.
• Provide timely responses to enquiries, requests, and complaints from customers through the use of different mediums such as telephone, live chat, SMS and email.
• Provide assistance to all customers throughout the entire product life-cycle.
• Perform other related duties as assigned.
• Identify situations that may require specialist handling (e.g. Fraud or Legal) and refer these to the appropriate teams.
• Maintain an up-to-date knowledge of regulatory and legislative information required for all FCA regulated companies (e.g. Money Laundering, Data Protection, etc.).
What you’ll need:
• Previous experience of dealing with customer queries in a busy, customer focused financial services environment.
• Experience of providing customer services for a credit card product is desirable but not essential.
• Be a strong customer advocate with the ability to provide consistent resolutions.
• Demonstrate ownership and accountability for issues with a high attention to detail.
• An excellent work ethic with a real passion to drive improvement and a proven ability to enhance customer satisfaction levels.
• Strong communication skills.
• Self-motivated, able to operate independently.
These roles are to commence the week of the 16th March, so apply immediately for an interview if you meet the criteria.