Hub Engineer - Winnall - £25-£28k PA
The purpose of the Hub Engineer is to ensure that all service and repairs are completed on time and where possible to achieve customer satisfaction and to meet contractual agreements.
The Hub Engineer will be expected to;
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Provide quality support to our customers through courteous and knowledgeable communication
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Ensure all repairs are completed within the contracted service level
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agreements
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ordered
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Complete all scheduled Portable Appliance Test (PA Test)
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Maintain and control the highest standard of service and repair made to machinery
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Ensure that all Health and Safety rules and procedures are adhered to at all times
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Follow all technician procedures issues and ensure they are understood and adhered to
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Update all jobs in “real time” on our central database system, SERVICESMARTPro (SSP), and follow
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working procedure to ensure correct data is captured
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Provide accurate and detailed reports to maintain integrity of asset data
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Ordering parts via SSP to complete breakdown calls
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Booking in/out parts to ensure van stock re-ordering levels are adhered to and parts correctly replenished
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Help develop more efficient systems of work and/or to use any resultant change
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Attend company service and business review meetings
Required Skills & Capabilities
SERVICE THROUGH INNOVATION
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Excellent fault finding and testing skills of electrical, electronic and mechanical systems
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An enthusiastic and positive personality
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Exemplary customer service skills
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Excellent communication skills
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Physically fit and able to carry out manual handling tasks i.e. lifting industrial battery packs
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Experience in the safe use of standard hand tools i.e. spanners, screwdrivers etc.
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Experience in the safe use of electrical tooling i.e. powered drills, angle grinders etc.
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Experience in the safe use of lifting equipment i.e. trolley jacks, lifting slangs etc.
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Experience in the safe use of hot work equipment i.e. blow torches, heat guns etc.
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The capability to safely use walk behind and ride on industrial cleaning equipment of various power sources
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Able to work under pressure and deliver a quality repair
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Able to work on own initiative (self-motivated)
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Excellent time management skills and capable of prioritising workload
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Ability to organise and manage multiple priorities/methodical
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Excellent attention to detail
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Good IT skills and competent in using a tablet
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Familiar with computerised reporting system
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Flexible
Qualifications/Previous Experience Essential:
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Electro/mechanical experience
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Electrical and mechanical fault-finding experience
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Full driving licence
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Experience in using electrical, electronic and mechanical tooling
Desirable:
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Experience of repairing industrial floor cleaning machinery
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Experience of PAT testing
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Industrial battery experience
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IC Engine Experience including Petrol, Diesel and LP
Please do not hesitate to apply now, If you believe this is a role you could be interested in we would love to hear from you