German Speaking Customer Service Rep

German Speaking

Ref: 993Monday 20 September 2021

£9.69 - £10.56 per hr

Are you a native German Speaker? Do you have Customer Service experience? Would you like to work for one of the world's leading technology manufacturers? If so, then we have the perfect opportunity for you!


Amour Recruitment are delighted to be working with a globally known electronics manufacturer based in the Cardiff area, who have a vacancy for a German Speaking Customer Service Advisor to join their multinational Customer Service team. This team provide exceptional support to B2B customers across Europe, with a strong emphasis on collaboration and teamwork throughout in order to continue to delight their customers.


This role will support service enquiries/requests as well as the repairs service, so you will need to be able to build & maintain sustainable working relationships with customers to encourage repeat business and as the first point of contact your communication and customer service skills will need to be top notch.

 

Responsibilities:

  • Responsible for inbound queries from Germany - both written & telephone based
  • Work with in-country marketing and sales teams to ensure accurate information is captured
  • Deal with all queries in an effective and professional manner
  • Proactively act on information received to enhance the customer experience
  • Work as a valuable member of the team to achieve KPIs and optimise resource through continuous improvement initiatives
  • Support the complete range of B2B products

 

You will need to be:

  • A native level German Speaker - ideally with experience of working in Germany
  • Fluent in English - written & spoken
  • An experienced Customer Service professional
  • Proficient in IT and confident working with MS Office and Google
  • A good listener
  • Passionate about your job, results driven and proactive
  • Motivated and possess a strong work ethic
  • Flexible in your approach to work, and be an enthusiastic, positive team player

 

Whilst this is initially an long term temp role, there is a real possibility of a permanent position for the right candidate. The starting salary for this position is £9.69 per hour, increasing to £10.56 per hour upon completion of 12 weeks service.


Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever growing list of clients!