German Speaking Customer Service Advisor

German Speaking

Ref: 559Monday 26 October 2020

£22,000

Amour Recruitment are working with a well known Insurance business in the Newport area.

We have an opportunity for a Fluent German Speaking Customer Service Representative (Native) to join their European team.

Basic salary of £22,000 per annum and great attractive benefits.

This role will require a mixture of customer services and claims.

Duties:-

  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
  • To ensure that all information provided is verified and recorded accurately within their system
  • Investigate and gather all necessary documentation/evidence required to verify the loss of claims
  • Evaluate coverage in place
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
  • Proactively chase outstanding information/documents in accordance with agreed standards
  • Notify customers of any delays with their claims

To be considered for this role apply immediately.