German Speaking Customer Service Advisor

German Speaking

Ref: 379Monday 21 October 2019


Amour Recruitment are proud to be working with an Niche Insurance business based in Newport.

We are recruiting for a Fluent German Speaking Customer Service Representative (Native) 

Basic salary of £20,000 per annum and great attractive benefits.

This role will require a mixture of customer services and claims.


  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
  • To ensure that all information provided is verified and recorded accurately within their system
  • Investigate and gather all necessary documentation/evidence required to verify the loss of claims
  • Evaluate coverage in place
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
  • Proactively chase outstanding information/documents in accordance with agreed standards
  • Notify customers of any delays with their claims

To be considered for this role apply immediately.