Customer Support Administrator

Customer Service Administrator

Ref: 1595Thursday 28 July 2022

£21,500 per annum

Amour Recruitment are working with a well-established, family run but household name business in Ystrad Mynach. Boasting over 40 years in the business our client are trade only suppliers of safety equipment.

The role is a Customer Support Administrator joining an established team that have been in the business many years, with support from a great Team Leader, in this role you will be responsible for and look after up to 30 trade accounts. This role is high volume order processing and call handling.

  • Salary £21,500
  • 38.5 hours per week


The role purpose

To always deliver excellent customer service, providing essential telephone and email support, thereby maintaining excellent customer relationships. Handle and process incoming sales orders and enquiries on a timely basis.


Skills & Experience

  • Excellent and positive telephone manner and the ability to communicate well both internally and externally
  • Calm and courteous manner, even under pressure
  • Accuracy of data entry
  • Competency with Systems, Excel, Outlook, and other web- based platforms (Smartsheet etc.)
  • Demonstrable Customer Service experience, ability and qualities in handling sales, product, and general enquiries in a business-to- business environment.
  • Attention to detail and accuracy
  • Courtesy and competency in communication both internally and externally
  • Responsible and diligent attitude


The role

  • Provide reliable and positive telephone support to customers
  • Receive incoming sales orders and enquiries by telephone, email or fax and enter details onto ERP system
  • Build customer relationships with new & existing customers
  • Discuss discrepancies with customer
  • Handling customer queries and complaints and following through to satisfactory resolution
  • Track and monitor order progress
  • Work alongside Sales team where required
  • Keep CRM system updated and accurate
  • Upselling where possible on every enquiry received over the phone
  • Provide acknowledgements for every sales order
  • Liaise with Warehouse & Purchasing where there are queries regarding stock availability
  • Liaise with Accounts where customers are on stop or other financial restrictions are in place
  • Undertake the administration of consignment stocks in their determined frequency
  • Any other administrative and supportive activities to support the team

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever growing list of clients!

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