Customer Service Representative

Customer Service Advisor

Ref: 438Monday 20 January 2020


Amour Recruitment are recruiting for a number of Customer Service Representatives to join our multi award winning contact centre in Newport.
Currently, we are looking for start dates throughout February. We do require flexibility between the hours of 8am - 9pm Monday - Friday + Occasional Saturdays.
We are looking for individuals who want to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service.
The Role...
You’ll be key to making sure that the service that they give to their customers is first class.
This is an inbound role, meaning you will take incoming calls from customers. These calls can be vast and varied, keeping it interesting.
We don’t ask for you to have prior Call Centre experience… we do ask for a passion for great customer service. If you want a job where you can learn a lot and develop your career in a company that’s growing then come and work with us.
We’re looking for the following behaviours from our applicants:
Empathy – To help them achieve their vision of being market leaders we want people to work for them who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to their customer how important they are to them.
Reliability – It’s a simple one, but it’s important to them that they can depend on you to do your best in your role. They'll support you with a great learning journey and support from your Team Leader, they expect you to use that to deliver to a high standard.
Initiative – If you see something that needs fixing, raise it, be part of implementing the fix. They're constantly looking at ways to make things better.
Enthusiasm – Working in a contact centre isn’t always the easiest place to work, they’re fast paced and ever changing. It’ll be important that you’re happy to embrace these changes and stay resilient.
Range of benefits including:
  • Competitive Salary
  • Training & Development, regular coaching from your Manager
  • Pension Contribution (plus salary sacrifice option)
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Generous holiday entitlement plus buy more through Target Flex
  • Life Assurance
  • A flexible benefits scheme (eg childcare vouchers, Dental cover)
  • Performance Reviews and support with development needs
  • A modern office and supportive culture
  • A fun Sports and Social program (free membership)
  • An active Charity and CSR program
Assessment centres are taking place now.
All applicants cannot have any CCJ's or criminal convictions