Customer Service Representative

Customer Service Advisor

Ref: 1685Wednesday 7 September 2022

£22,500 per annum

Amour Recruitment are delighted to be supporting a globally-recognised automotive finance company with their search for additional Customer Service Representatives to join their team based in Trefforest. Our client have a large team spread across 10 European countries, with a wide range of career and development opportunities and a relentless focus on service excellence for customers across Europe and beyond.

As an Customer Service Representative, you will be a key point of contact for our clients Dealer network, providing operational and customer support for all relevant inquiries.

 

Duties Include:

  • Process all daily administrative tasks as required
  • Answering inbound calls within SLAs
  • Following up outstanding queries with dealers
  • Monitor payment and manage account reconciliations using SAP
  • General admin tasks in support of the business
  • Updating daily, weekly and monthly reports and carrying out related reporting
  • Preparing and issuing invoices and dealing with associated queries
  • Understand and promote the company policy on TCF

 

Our Ideal Candidate:

  • Previous experience in a customer focused role
  • The ability to work well under pressure and to strict deadlines and SLAs
  • Experience of processing invoices and payments
  • Attention to detail and data accuracy
  • Experience of using spreadsheets and formulas
  • Good team player and ability to use own initiative
  • Finance experience desirable

 

This role is being offered with a starting salary of £22.5k, plus a whole host of company benefits including Health Insurance, Excellent pension scheme and Gym membership discounts.

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever growing list of clients!

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