Customer Service Executive Financial Servicing

Sales & Customer Services

Ref: 647Wednesday 18 November 2020

£18,000 - £19,000

Amour Recruitment are partnering with a leading financial services business based in Newport, South Wales.

We have a number of opportunities working in their commercial servicing division.

The Commercial Servicing division is responsible for assisting their commercial clients, which include open and closed portfolios, and a diverse product range. Their Commercial Servicing Executives service these clients' customers, primarily via inbound and outbound calls but also over email and letter, executing all customer service processes accurately and in-line with pre-agreed SLAs. This is designed to maximise arrears collections whilst ensuring that the FCA regulation of Treating Customers Fairly is adhered to at all times.

Requirements

The successful candidate for the Commercial Servicing Executive position will ideally have:

  • Recent and proven experience in contact centre customer services
  • Recent and proven experience in a collections based role
  • Recent and proven experience in a secured lending environment (desirable)
  • Good understanding of a financial servicing environment
  • GCSE standard or equivalent qualifications
  • Excellent verbal and written communication and negotiation skills

Benefits

There are a range of benefits including:

  • Competitive Salary
  • Training & Development, regular coaching from your Manager
  • Pension Contribution (plus salary sacrifice option)
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Generous holiday entitlement plus buy more through their flexible benefit scheme
  • Life Assurance
  • A flexible benefits scheme (eg childcare vouchers, Dental cover)
  • Performance Reviews and support with development needs
  • A modern office and supportive culture
  • A fun Sports and Social program (free membership)
  • An active Charity and CSR program.

Apply for immediate consideration

Job Types: Full-time, Permanent

Salary: £18,000.00-£19,000.00 per year