Customer Service Agent

Sales & Customer Services

Ref: 588Friday 27 August 2021


Fancy working for one of the Sunday Times Best Small Companies to Work For in 2020?

Can you demonstrate good experience within General Insurance?

Want to be part of a business that has an excellent reputation in the Insurance industry?

We are working with a key business in the Insurance market, who have been a trusted partner with Amour Recruitment for many years.  We have an opportunity for a Customer Service Agent to join their existing Customer Service team on a 18 month FTC.

Salary is £18k, plus a company-wide bonus scheme and additional benefits

22 days holiday plus your birthday off!

Pension scheme offered.

This role is currently offered on a work from home basis due to Covid 19, however this business has great modern offices just outside of Cardiff.

The Role

The ideal candidate will be a key team member responsible for administering all inbound requests received from our internal and external customers. They will take inbound calls, make outbound calls and receive inbound online messages from the companies broker and policyholder community.

They will be an expert in, and deal with, all administrative queries from across their product suite including household policies, let property policies and lifestyle policies. They will also be an expert in our clients in-house direct debit management process and administer and resolve any Finance queries.

Processing of administration work in line with their internal processes and procedures, ensuring that everything is accurate and compliant.  They will ensure that regulatory requirements of the FCA and other governing bodies are adhered too.

They will engage positively with the CS management team through the monthly quality monitoring and coaching process. You must be open to receiving feedback and working on any development areas you may have.

Assisting the team manager in the delivery of SLAs by carrying out an appropriate share of the day-to-day team tasks, including all inbound/outbound calls, online messages and administration as requested.

Excellent rapport building and communication skills to establish and maintain effective relationships with all levels of staff throughout our business, including all field based staff and directors.

Work within their company values and demonstrate this by living these values with professional and positive behaviours at all times.


Apply immediately for consideration