Exceptional at Customer Service?
Monday – Friday 8:45am – 5:45pm
£18K - £22K
£17K - £18K +£500 Bonus a month - Overtime offered !! £22K Earnings in a year!
Amour Recruitment are really proud to be happy to be representing an Award-winning Compnay based in Fareham, looking for an experienced Customer Service Advisor.
The Customer Service Advisor is accountable for managing all customer telephone enquiries, resolving customer queries efficiently and providing a first-class customer service experience.
Queries will be resolved in first response where possible, but where a query is needed, this will be proactively managed and resolved within the Customer Service Level Agreement (SLA).
The Role:
- Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query.
- Identify and assess customers' needs and requirements to achieve satisfaction and where necessary advising and offering further products.
- Displays extensive knowledge about products and services
- Exceed Customers Expectations
- Ensure full accuracy and attention to detail in all interaction with internal / external Customers
- Display a flexible and co-operative approach at all times.
- Any other reasonable duties which may be required by management from time to tim
The Right Person:
- High level of computer literacy.
- Ability to work accurately under pressure & within strict deadlines.
- Proven problem-solving skills.
- Customer focused with an excellent telephone manner.
- Confidence relating to others
- Excellent communication skills
- Experience of handling customer queries by telephone
- Experience within a busy administration environment
- Experience of working within a high-volume, fast paced environment and consistently meeting SLA’s