Customer Service Advisor

Customer Service Advisor

Ref: 1124Wednesday 17 November 2021

Do you believe in delivering excellent Customer Service?

Are you IT literate and able to pick up new systems quickly?


Amour Recruitment are currently recruiting for talented call centre agents to join a busy contact centre in Cardiff. You will need to have the flexibility to work from home or the office depending upon restrictions and the needs of the business at the time.


If you have at least 1 years' Contact Centre experience, a fantastic personality and would like to further your career in Customer Service then we want to hear from you. Our client provides exceptional training with the aim to make their customer service representatives exceptional!


The Role


Taking calls from customers all over the UK setting up direct debits, payment plans or handling general banking and financial enquiries.


Your responsibility will be to deliver excellent customer service, treat customers fairly and work across banking computer systems.


Hours are 37.5 hours per week, between 8am and 6pm Monday to Friday.


The Environment


Nurturing, inclusive and supportive!  This business know how to really engage with their people, ensuring that their people matter and pulling out all the stops to make sure people are happy in their work.


The Candidate


At least a years’ experience in a busy Contact Centre environment

An outgoing nature and an engaging, confident personality on the phone

Excellent administration skills

Happy to work alone but also a strong team player


This role is subject to an adverse financial and DBS Criminal Record check.


Don't worry if you don't tick all the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients!


Apply now for an immediate call back