Customer Service Advisor

Customer Service Advisor

Ref: 1042Friday 8 October 2021

£20K basic salary

Have you experience of working with high volume calls?

Are you a great communicator who can handle queries, take bookings, and take calls inbound and outbound?

Amour Recruitment are working with a leading contact centre in Blackwood with their latest expansion due to fantastic client wins.

The role will require handling inbound calls, liasing with the customer providing a solution that is acceptable for both parties, or escalating to Account Managers should the call not be resolved.

The ideal candidate will demonstrate the following behaviours:-

  • Great listening skills
  • Communication skills
  • Be able to hold good conversations
  • Be empathetic and understanding to the customers needs

Hours of work are 8.30 - 5.30 Monday to Thursday, and Friday 8.30 - 5pm. Rotated Saturdays will be required at a later date.

Please apply for an immediate interview