Customer Service Advisor

Customer Service Advisor

Ref: 1041Thursday 7 October 2021

Amour Recruitment is working exclusively for this local business who due to growth is seeking a Customer Service Advisor to support the team in maintaining the smooth operation of the customer service in a fast-moving environment. Duties include:

  • Answering incoming calls and handling account enquiries
  • Place or cancel orders
  • Assist with placement of orders, refunds, or exchanges
  • Answer questions about warranties or terms of sale
  • Offering customers products and services
  • Open and maintain customer accounts by recording account information
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Updating client accounts
  • Performing administrative functions
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needsSuggest solutions when a product malfunction’s
  • Inform customer of deals and promotions
  • Act as the company gatekeeper

Hours are 09:00 17:00 Monday to Friday, free parking offered.This is a great opportunity to join a small, friendly, hardworking team, so if you are available to start work immediately please apply now!!