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Customer Account Manager - Cardiff

  • Location:


  • Discipline:

    Sales & Customer Services

  • Job type:


  • Benefits:

    25 days annual leave, life assurance, bonus scheme

  • Published:


  • Expiry date:


  • Reference:


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Are you an experienced Customer Account Manager with a Business-to-Business background? Are you looking to kick-start your career with an innovative manufacturing company? Then we have just the opportunity for you!

This is no ordinary Customer Account Manager position... You will be representing a company recognised as a true innovator in their industry and will contribute to the outstanding service they already provide to their key UK accounts, as well as liaising with other internal teams to ensure the customer is not disappointed and that orders are placed correctly with the correct specifications to enable a timely manufacture and delivery process to the customers’ satisfaction.

We are seeking someone who is committed to delivering an exceptional service to customers and has the ability to thrive in a busy customer orientated environment.


The main responsibilities of the Customer Account Manager will include the following:

  • Liaising with the Business Development Managers and clients in a professional manner to resolve queries relating to: - retail prices, product options, lead-times, order status enquiries, and order amendments

  • Processing orders accurately and liaising with the planning department to agree production slots and lead times

  • Processing documentation to a high standard of specification to ensure no issues with transporting products.

  • Working with the Product team and raising the relevant orders for fabric testing

  • Reviewing and processing all order amendment requests, and assessing implications to the order delivery life cycle

  • Ensuring key stakeholders are made aware of changes in a timely manner

  • Arranging deliveries with clients

  • Keeping the relevant Sales personnel updated with any significant client issues

  • Working with the Sales personnel to ensure orders are processed in a timely manner and no errors are made

  • Providing admin support to the team related to export documentation


For this Customer Account Manager position, we are ideally looking for the following skills & experience:

  • Previous experience from within a similar B2B customer service role

  • Demonstrable experience of delivering solutions based customer service

  • Excellent interpersonal skills and ability to build rapport

  • Good organisational and administrative skills

  • Excellent communication skills – oral and written, coupled with an excellent telephone manner

  • Ability to demonstrate own initiative and take a pro-active approach

  • Good level of literacy and numeracy (GCSE Grades C or above)

  • A good level of PC literacy including competency with MS Word, Outlook, Excel

Salary up to £22,938 dependent upon experience plus excellent benefits package ! 

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever growing list of clients!

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