Amour Recruitment are currently looking for a Contact Centre Advisor for our client based in Portsmouth.
Primary Responsibilities:
- Answer incoming calls: schedule, re-schedule, and confirm appointments
- Make outgoing calls: advise customers of extra services offered, campaigns etc.
- Research product/service information using available resources
- Provide customers product/service information e.g. pricing
- Field calls and escalate issues as appropriate
You will need to:
- Have enthusiastic and positive telephone manner
- Have excellent communication skills
- Have the drive, determination and genuine enthusiasm to be 'the best'
- Be a team player, and a quick learner
- Be able to deliver excellent customer service
Benefits include Performance Related Bonus, 30 days holiday (including bank holidays), Workplace Pension Scheme, High Street Discounts, Childcare Vouchers and free parking.
Hours are 08.30-17.30 or 09.00-18.00 and 1 Saturday a month 0900-13.00 (overtime paid). Salary basic £16-£17k OTE £20k plus
For more information contact the team at Amour Recruitment on 02392 387925 or apply now!!