Collections Executive Mortgages Division

Sales & Customer Services

Ref: 648Wednesday 18 November 2020

up to £21K

Amour Recruitment are working in partnership with a leading financial services business in Wales.

We have some fantastic opportunities to engage in a challenging and rewarding role within our clients Commercial Servicing Team.

The Commercial Servicing division is responsible for assisting their commercial clients, which include open and closed portfolios, and a diverse product range. Treating Customers Fairly is a central part of the Financial Conduct Authority retail regulatory regime and an integral part of this role is to assist in delivering the six improved outcomes for customers, whilst ensuring that opportunities to collect on arrears are maximised in line with predetermined policies and procedures.

Duties include, but are not limited to, the below:

  • Undertaking arrears collection activities on commercial client portfolios
  • Commercial clients include open and closed portfolios and a diverse product range, including loans with monthly and quarterly regular payments and loans where no payments are due until redemption.

Requirements

Requirements include:

  • Previous Collections experience
  • Experience of using negotiation skills in a professional environment
  • Ability to work to targets and in a pressurised environment
  • Knowledge/experience in financial servicing environment
  • Litigation process in all UK jurisdictions including understanding of the law in relation to possession proceedings.
  • Business or finance qualification (Desirable)
  • GCSE Minimum grade Cs in English and Maths

Benefits

Benefits including:

  • Competitive Salary
  • Training & Development, regular coaching from your Manager
  • Pension Contribution (plus salary sacrifice option)
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Generous holiday entitlement plus buy more through their flexible benefits scheme
  • Life Assurance
  • A flexible benefits scheme (eg childcare vouchers, Dental cover)
  • Performance Reviews and support with development needs
  • A modern office and supportive culture
  • A fun Sports and Social program (free membership)
  • An active Charity and CSR program.

Apply for immediate consideration