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Assistant Service Co-Ordinator - Bedwas

  • Location:

    Caerphilly, Bedwas

  • Discipline:

    Office Support

  • Job type:


  • Benefits:

    £21,000 rising to £22,000 after probation

  • Published:


  • Expiry date:


  • Reference:


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Amour Recruitment are currently looking for an Assistant Service Coordinator for our client based in Bedwas. This is an extremely important, customer-facing role which forms an integral part of the day to day running of the company, and is a hugely exciting opportunity to join a family-run company who are expanding rapidly and looking to bring additional resource in to support that growth.


The role of Assistant Services Co-Ordinator will include:

  • Providing administrative support to the Operations Manager for all field service visit bookings and reactive call outs, to include managing engineer's calendars via a bespoke client software management system
  • Proof reading engineer’s job cards in readiness for sales invoices to be emailed to clients
  • Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
  • Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries
  • Providing administrative back up of services and liaise with other internal and external stakeholders including the clients, suppliers, sales and technical departments
  • Providing administrative support to assist in implementation of field service management software through accurately updating databases

Required Knowledge, Skills & Experience:

  • Good MS Office Knowledge
  • Experience and knowledge of accurately updating field service management systems and databases
  • Must have an ability to adapt to bespoke software
  • Ability to build external and internal relationships
  • Good understanding of SLAs, KPIs
  • Previous experience in service co-ordination
  • The ability to work flexibly and to adapt to demanding situations to ensure the highest level of service without compromise
  • The ability to prioritise and work well under pressure in a thorough and methodical manner
  • Demonstrate tact, understanding and empathy in all communications with customers
  • Good communication skills
  • Punctual, polite and keen to work as part of a busy fire safety team
  • Customer Service focused

The starting salary for this role is £21,000 per annum, rising to £22,000 after completion of probation and the hours of work are 0845-1645.

Don't worry if you don't tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If you're looking for a new opportunity, one of our experienced consultants will be happy to have a confidential conversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients

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